Privacy Policy & Cookie Policy

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Cookie Details

1.   Introduction

2.   What are cookies?

3.   What are Scripts?

4.   What is a web beacon?

5.   Cookies

6.   Placed cookies

7.   Consent 

8.   Your rights with respect to personal data

9.   Enabling/disabling and deleting cookies

10. Contact details

Welcome

ARC TRAINING (UK) LIMITED cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the UK General Data Protection Regulation) (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is ARC TRAINING (UK) LIMITED.

Personal Data/Information

ARC TRAINING (UK) LIMITED,  collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. If you are a customer of ARC TRAINING (UK) LIMITED,

ARC TRAINING (UK) LIMITED will collect your Personal Information in a number of ways, including when you contact us through the Website.

Other information we collect

We Will also collect Personal information as you use our site. Any information which is entered onto the website or uploaded to us. Will be stored according to GDPR compliance.

When accessing our site, if consent is given we will collect Anonymous information regarding the use of the website for analytics and performance reasons. Including Hardware and Software used, Location (IP address), pages visited, duration, links and downloads used. We collection this information to help us  improve our visitors needs and to better understand our clients  use of our services.

Data Use.

ARC TRAINING (UK) LIMITED, uses all its customer and personal data in  accordance with UK Legislation and GDPR. All information we hold is used by our team for the use of Buying, Selling or maintenance of products and services offered by ARC TRAINING (UK) LIMITED including:

  • Website Contact Form Submissions
  • Applications for Jobs
  • Communicating with both customers and Suppliers to insurance quality of services and Installation of Equipment and Service agreements.
  • Understanding and improving how our users use and interact with our websites and team.
  • Where approved, display of customer reviews and images on the site.
  • Storage of personal information

All stored information is in compliance with UK Law and GDPR Policies. We will only hold customer data for as long as the contracted service or the agreed period stated within our relevant Privacy Policies. Or following a Data request for the right of removal and deletion of your data.

Personal Information access and disclosure

We will only disclose Personal Information to third parties:

  • When information regarding the service installation and maintenance is required by a 3rd party to perform the task required. 
  • If Explicit Consent is given to pass information to a 3rd Party.
  • If we determine that disclosure is required to protect the rights, property, or personal safety of ARC TRAINING (UK) LIMITED and users of the Website, or to respond to law enforcement authorities.
  • Cookies
  • This website uses ‘cookies; to help personalize your online experience, and to help us improve your access and help us to contact our target audience. 

For full details on our cookies see our Cookie Policy

Data security & integrity

We are committed to taking the appropriate steps to protect all personal data from our website from misuse, loss or theft. We achieve this by taking measures in online security.

If you believe there has been a data breach please contact us immediately so we can investigate and take measures to secure all data.

User Rights.

Under GDPR, you have the right to your personal data, such is the right of access, rectification, restriction, objection, portability and erasure. Subject to limitation set forth in law.

To exercise these rights please contact our team at ARC TRAINING (UK) LIMITED,  and we will  endeavour to comply to your request.

Complaint resolution

If you or your company believe we have not complied with our terms and policies or have broken your data protection rights, please contact us to voice your concern and we will try to comply to your request.

If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you’ll attempt to resolve the complaint with us first. Please contact us for more information.

Third party advertising

We don’t use any 3rd party Advertising on our website, but do use where possible social media streams and platforms to which we have no control of onsite adverts and data stored.  

Links to third party websites

Our Website includes links to other websites whose privacy practices are not under ARC TRAINING (UK) LIMITED. If you submit Personal Information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.

Updates to policy

We will monitor, maintain and update the websites Policies to reflect our company and any customer feedback. We aim to keep all data secure and protected to the best of our ability.

Contact Information

ARC TRAINING (UK) LIMITED is a company incorporated in England and Wales with registered number 04477034 whose registered address is:

Headquarters

ARC TRAINING (UK) LIMITED
Unit 3, Garage Lane Ind Est,
Setchey
Kings Lynn
Norfolk
PE33 0BE

Company No: 04477034
VAT No: 796 240405
Tel: 01553 811800
Fax: 01553 811700
Email: sales@arc-training.com
Opening Hours

Mon-Friday: 8am - 5pm
Sat: 8.30am - 12pm
Sunday: Closed

Cookie Policy

1. Introduction

This website is design and built using a CMS, and requires the use of session and persistent cookie, which are use to help us reconise returning customers and users to interact with our site without requiring signing in again.

2. What is a cookie?

When you enter some sites your computer will be issued with a cookie. Cookies are text files that identify your computer to servers. Cookies in themselves do not identify the individual user, just the computer used.

Many sites do this whenever a user visits their site in order to track traffic flows, recording those areas of the site that have been visited by the computer in question, and for how long.

Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Selecting not to receive means that certain personalised services ARC TRAINING (UK) LIMITED offers cannot then be provided to that user.
Why do we use cookies?

3. What are Scipts?

A script is a piece of programme code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web Beacon?

A technique used on web pages and email to unobtrusively allow checking that a user has accessed some content. They are typically used by third parties to monitor the activity of users at a website for the purpose of web analytics or page tagging. They can also be used for email tracking.

5.Cookies

1. Technical or Funtional Cookies

2. Statictics Cookies

3. Marketing/Tracking cookies

1. Log in / Registration - Where we provide log in mechanisms for site users a cookie is created at login, for the duration of the session. Each cookie contains a unique reference number only (no personal information) which is used to confirm you are authorised to adjust / update your details.
Find and control your cookies

All of the major browser providers offer advise on setting up and using the privacy and security functions for their products. If you required technical advice or support for a specific browser / version please contact the provider or visit their website for further details:
www.microsoft.com / www.mozilla.com / www.apple.com / www.opera.com / www.aol.com / www.netscape.com / www.flock.com
Web Site Cookies

Session cookies last only as long as the session (usually the current visit to a website or a browser session).
Third-party Cookies

In addition to our own WebSite Cookies, we may also use various third-partues cookies to report usage statistics of service, locations and proformace information to improve the useabilty of our website.
Google Analictics

This site uses Google Analictics to report on basic site usage, we log all basic SEO Data for site access on arc-training.co.uk This data is only used to improve userablity and generate reports on site usage and loactions and duration of use.

Any framing of or linking to this site is prohibited without the prior written permission of ARC TRAINING (UK) LIMITED is not responsible for the content or reliability of any websites linked to from its site
Access

6. Placed cookies

Concrete 5 - Functional

Usage

We use Concrete 5 for website development. Read more

Sharing data

This data is not shared with third parties.

Name & Category Type Funtion & Purpose Expiry Date

Concrete5

CookieMessageAccepted

 1st Party Cookie This Cookie tracks whether the user has or has not accepted the cookie message on the site. 6 Months

Concrete5

CONCRETE5

 1st Party Cookie Used By Concrete to Check if the users is logged in, to access services 1 Day

Concrete5

CONCRETE5_Login

 1st Party Cookie Used once you Visit the Login Page to Check your Access Rights 1 Day
XWCookieConsent
Concrete5		 1st Party  Cookie Consent Status/Check 30+ Days

Google Recapture - Anti-Spam

Name & Category Type Funtion & Purpose Expiry Date

Google

_GRECAPTCHA

 3rd Party Cookie To provide Spam Protection on all Contact Forms displayed on Website.
reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
https://developers.google.com/recaptcha/docs/faq		 6 Months

 

Google Analytics - Statistics (anonymous)

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

 

Name & Category Type Funtion & Purpose Expiry Date
Google Analytics
_ga		 3rd Party Cookie This Cookie is used to distinguish unique users by assigning a ramdomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, sessuiin and campaign data for the site analytics reports. 2 Years

Google Analytics

_gat

 3rd Party Cookie This cookie is used to throttle the request rate - limiting the collection of data on high traffic sites 1 Minute

Google Analytics

_gid

 3rd Party Cookie This cookie is used to sote Session ID and to group the entiere session's  activity togther for each user. 24 Hours

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

1. Manage your consent Settings

8. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner's Office (ICO)).

9. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.
 

10. Contact details

For any questions and/or comments about us or our Cookie Policy & statements, 

Please contact us by email or phone and a member of our team will be in touch as soon as possible.

Contact Us

Headquarters

ARC TRAINING (UK) LIMITED
Unit 3, Garage Lane Ind Est,
Setchey
Kings Lynn
Norfolk
PE33 0BE

Company No: 04477034
VAT No: 796 240405

Tel: 01553 811800
Fax: 01553 811700
Email: sales@arc-training.com
Opening Hours

Mon-Friday: 8am - 5pm
Sat: 8.30am - 12pm
Sunday: Closed